Contact the ecoENERGY Retrofit – Homes Program
If you have questions about the ecoENERGY Retrofit – Homes program or want to know who to contact for specific questions, you can start by reading our Frequently Asked Questions (FAQs) pages.
The service organization that hired the energy advisor who visited your property is often your best source of information about your evaluation, recommendations and grant application. You can find their phone number in your homeowners report, on your EnerGuide label and in the service provider and energy advisor database.
If you are a participating homeowner, you should quote your registration number or your 10-digit ecoENERGY number which you can find in your pre-retrofit report, on the ecoENERGY mini-label on your electrical panel, on your EnerGuide label or on your signed application form. Please do not attempt to contact the program by multiple methods or multiple times as this could lead to simultaneous investigations which could delay your response.
Phone (Recommended Method)
Call toll free: 1 800 O-Canada (1 800 622-6232)
TTY: 1 800 926-9105
ecoENERGY Retrofit – Homes
Office of Energy Efficiency
Natural Resources Canada
580 Booth St., 18th Floor
Ottawa ON K1A 0E4
For e-mail, please use the form below. Most homeowners receive a response within five business days, but due to the large number of inquiries, responses may take up to two weeks. Note that all personal information collected on this form is protected under the Privacy Act.
All fields are mandatory.